Frequently asked questions

Do I need to accept cookies?

The current changes to our website simply explain what cookies are, how we use them and what benefits they bring. You are not currently required to do anything, other than read our Cookie Policy to understand these changes.

Can cookies allow others access to my computer's hard drive?

The cookies we use cannot look into your computer, smart phone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

If I use a public computer, will someone be able to get my details from the cookies?

Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website.

Do cookies mean I could get cold calls or junk mail?

We never use the data gathered through cookies to contact you via post, email or phone.

Accessibility

If you have any trouble using our website with certain web browsers or other software like screen readers, we want to help. As an organisation, we take web accessibility seriously and our web teams are working to ensure we comply with the Web Accessibility Initiative guidelines set out by the W3C organisation. Customer feedback is important to us. If you discover a part of our web site that has been difficult to use, please let us know.